Who we are

Jackie Hill

Business address: The Willows Centre, 2 The Drive, Harold Wood, RM3 0DU

0044 (0) 7426088501

jackie@want-to-stop-smoking.com 

www.want-to-stop-smoking.com

Want to Stop Smoking is the business name of sole trader, Jackie Hill.

I, Jackie Hill am the Data Controller and Processor of Want to Stop Smoking

What personal data we collect and why we collect it

Data protection is of a particularly high priority for the management of the WEBSITE OF want-to-stop-smoking.com. The use of the Internet pages of the WEBSITE OF want-to-stop-smoking.com is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary – for example buying products from my shop, or subscribing to my blog. If the processing of personal data is necessary and there is no statutory basis for such processing, I generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the website want-to-stop-smoking. By means of this data protection declaration, my enterprise would like to inform the general public of the nature, scope, and purpose of the personal data I collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

Comments

When visitors leave comments on the site I collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

All contact forms require double opt-in. That is everytime you fill in a form you will be sent an email to the email address you supplied asking you to confirm your consent for information etc by clicking on a link. The processing of personal data, such as the name, address, e-mail address, or telephone number

Regarding Consultation, and Treatment Sessions

The basis on which I keep client data is that of “Legitimate Interests”. This means that the data is necessary for me to fulfil the contract that we have together (i.e. to provide therapy) and that it is data that you would reasonably expect me to hold and use.

For those who enquire about therapy, the data I hold includes any information you have sent me by email/text/message.

For those who book and attend at least one session, the data I hold includes:

  • Basic information such as name, email address, phone number
  • Information that you give me as part of the work we do together
  • Records of what interventions that I use (or potentially do not use) in our sessions
  • Emails, texts and/or messages that are sent between us
  • Information sent from any third party, e.g. GP, insurance company, EAP

Some of the information that you give me may fall under the definition of special category of data as defined by the General Data Protection Regulation. The condition for processing this special data is (précised from the Act) “processing is necessary for medical diagnosis, the provision of health care or treatment pursuant to contract with a health professional”.

Data is not shared with anyone, except possibly your GP, and for any reasons covered by the Requirements for Disclosure which are detailed and discussed when we first meet. My accountant will see bank, credit card and PayPal records which will contain any information that you submit when making payment. If you would like me to redact your identifiable data before sending to the accountants then please let me know.

The data is primarily used to enable me to provide therapy for you. It may also be used scientific research purposes and statistical purposes.

How I protect your data

Details of where data is

  • Any emails sent between us are held either on my computer’s hard drive or if archived, in Dropbox which is secure cloud based storage which is itself GDPR compliant.
  • Any texts/WhatsApp messages/Messenger messages sent between us (See Social Media and Electronic Information section) are held on my iPhone which is code protected.
  • Your notes are typed and held in a file with password protected on the hard drive of my computer. Any handwritten notes I take during our meetings are shredded as soon as they are typed and stored on my computer.
  • If you use PayPal or online banking then clearly these systems will hold your data. I will download from these systems for accounting purposes and the resulting spreadsheets are held in a password protected file on the hard drive of my computer. When sent to my accountants, they will be password protected through dropbox or printed and given by hand,
  • Any audio recordings that are made specifically for you will be password protected and held on my hard drive on the computer,

Your data is kept for 7 years. The length of time is based on the stipulation of my insurer. After this time any paper records are shredded and computer records permanently deleted.

Jackie Hill  takes the security of data seriously and as such:

  • All data is held securely (see details of where data is held above)
  • Any data transmitted is sent encrypted where possible
  • For accounting purposes Excel spreadsheets are used.

However,

  • I am not in control of data (including emails and texts) which you send me
  • Apps such as Facebook routinely access any information held and this is beyond my control.

If there is any breach of data security Want to Stop Smoking will give full details to the Information Commissioners Office and any person affected within 72 hours of the breach and do all possible to minimise any potential impact.

What rights you have over your data

You have rights with regards to the data held:

  • The right of access. I will provide you with all data I hold on you as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).
  • The right to rectification. If any data I hold is incorrect, just let me know and I will correct it as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).
  • The right to erasure. If you wish me to erase your data just let me know and I will delete any computer records and shred any paper records as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness). NB: data may be retained for scientific research, historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing but this would never include case notes or data such as address/email/phone
  • The right to restrict processing. This would usually be a stop-gap measure before correction of any errors or before erasure
  • The right to data portability. This might apply if you want your notes sent to another therapist for example, but it is likely that the easiest solution would come under the right to access, i.e., I would send the data to you.
  • The right to object to:
    • Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling). Want to Stop Smoking does not engage in these things
    • Direct marketing. From time to time you may be contacted by email from me with news and details of products, blog updates, webinars etc which may be of interest to you. Your consent for direct marketing will always be required and at any time you can opt out.
    • Processing for purposes of scientific/historical research and statistics. For this, you must provide grounds for your objection.
    • Automated decision making and profiling. Want to Stop Smoking does not engage in automated decision making or profiling