FREQUENTLY ASKED QUESTIONS

• Q.How do I book a stop smoking Skype or telephone appointment?

  A.First of all contact me by filling in the form above with your name and email address. I will reply with several dates and times available. Select the most convenient to you to have your first consultation. Future appointments can be made during your consultation. However, please be assured there is absolutely no obligation to book further appointments unless you want to.

  A link to complete a short pre-consultation form and details of how to make payment will be sent to you by email. Payment is due before each session.

• Q.How much does stop smoking skype sessions cost?

  A.Stop smoking Skype sessions are the same price as if you were visiting the office. Customers pay in advance and sessions start from £60 per hour. In addition, there is the option for 90 minute sessions and these are £90. You have the choice to block and pay for a number of sessions in advance,  or if you prefer you can pay for sessions one at a time. Either is fine as long as payment is received at the time of booking your next appointment.

• Q.What about if I'm new online?

  A.That’s not a problem! As long as you have an internet connection and a computer with an inbuilt camera, or a webcam and microphone then we can work together. Customers find using iPads and other tablets and phones make it even easier.

  Setting up a Skype account is easy. Visit www.skype.com  and click on the download button. You will receive an ID and password unique to you.  I can send you details of how to set up Skype on your computer and if necessary talk you through the process on the telephone. Furthermore Skype is free to use.

  We will test our connection together before having our first stop smoking skype session, just to make sure everything is ok for both of us. Then once you are set up, you just sit back and chat to me through the live video connection just as if you were present in the same room! What could be easier?

• Q.How do I Pay?

  A.Customers buy sessions in advance via Paypal. Opening a paypal account is free, but if you don’t want to do that, Paypal allow you to use their service to pay by credit or bank card. Once you agree an appointment with me you will be sent an email with a link to Paypal. Follow the instructions by Paypal to make payment.

• Q.How does a stop smoking skype session work?

  A.I will send you an email confirming your appointment once your payment has been received. You will also receive my Skype contact name for you to send your Skype address to me.  I will contact you via Skype at your appointment time and your session will take place just as if you were attending an appointment face-to-face. Furthermore, you will also be able to record the session so that you can play it over again after the session is finished.

• Q.Are stop smoking Skype sessions effective?

  A.Be assured that the therapies used over Skype can be every bit as effective as in a face-to-face appointment at my therapy room.  You are probably going to be pleasantly surprised with just how effective the sessions will be in guiding you to quit smoking. You will be doing the same things just as if you were attending an office visit. Furthermore you will be even more relaxed as you will be in your home environment, sitting on your own comfortable chair or couch, without the stress or anxiety of having to tackle busy traffic!

• Q.What if I have to cancel an appointment?

  A.Please respect that my time is my income and my hours are by appointment. Your time slot is reserved exclusively for you, so please arrive promptly to obtain your full session. If you do not show up for your scheduled appointment, and have not notified me at least 24 hours beforehand, you will be required to pay the full cost of the session.

• Q.Guarantee & Refund Policy

  A.I sincerely want you to succeed and pledge to help you to the best of my ability – my role is to be your guide and facilitator. Your agreement is to assume equal responsibility by making a commitment and following through on advice and treatment given. We are in partnership and our joint aim is for you to quit smoking. However, no guarantees as to the effectiveness of the therapy you receive are made or implied,  because it is impossible to guarantee human behaviour or compliance. Consequently, no refunds for services are given. Please also note that no refunds will be given for unused prepaid sessions. All prepaid sessions are non-transferable and will expire after six months from date of purchase, unless special arrangement is made in advance.

In conclusion, stop smoking skype sessions can be an effective, safe and stress-free way of quitting smoking.

Here’s How YOU Benefit from a Stop Smoking Skype Session

• You can be anywhere in the world
• Record your sessions so you can look back on them
• All sessions are one-to-one and personal to you
• Sessions are confidential
• Sessions can take place in the privacy and comfort of your own home
• Receive treatment even while away from home
• Choose how many sessions you want
• Flexibility around appointments to suit your lifestyle
• No travelling costs and no time wasted sitting in traffic
• Unlimited Email support whilst you are receiving sessions